GDPR is here and many businesses have (or are busy to) put processes in place to comply with the new regulations. However, if you recently came aware of GDPR or ask yourself why you need to comply to these regulations, you’ve come to the right place. GDPR in a nutshell To get you up to…
Reach your goals with Salesforce
The objective of the Customer Roadmap is to assist your organization with the challenge to realize the company goals & mission to become a digital customer-centric company.
Customer Roadmap Highlights:
- Create a Business Case / ROI KPI’s
- Assess the company maturity level
- Define project scope and improvement areas
Design a “blueprint” of your (future) organization’s IT infrastructure in order to establish a generic solution to support the company’s growth.
Architectural Analysis Highlights:
- Design a Company Architecture
- Share Implementation and Integration best-practices
- Define the Salesforce Datamodel
The objective of Process Optimization is to create more time for your business to invest in delivering the best customer experience via automation & business insights.
Process Optimization Highlights:
- Define Optimization areas and Quick-wins
- Suggest optimized business processes to support your organization
- Measure customer feedback for further enhancement
On March 25, the Grand Final of the Belgian U12 Korfball League’s Championship took place at BLOSO Sportcenter. Both teams, Boeckenberg KC and Temse KC, played their hearts out to become the Belgian U12 Champions 2017/2018. The U12 Korfball Grand Final The atmosphere was tense. Even though Boeckenberg KC wentundefeated during qualifiers, that didn’t mean…
The Salesforce Masterclass is an initiative by GEN-C to give the innovators of tomorrow a hands-on introduction to the general capabilities of Salesforce. And how it can help them achieve amazing things in an efficient way. Hold up, you’re not familiar with Salesforce? Salesforce is the leading cloud-based Customer Success platform which aims to give…
Before I started working as a Salesforce consultant with the Salesforce Service cloud, I worked as a technical support employee and was handling over 350 clients. My days were filled with analyzing customer requests, solving software-package issues, sending information regarding new releases and documenting all of this. As we didn’t have a CRM-solution in place…